Policies

1. IntroductionKartik Groups (“Kartik Groups”, “we”, “us”, or “our”) respects the privacy of individuals who visit our website, submit property enquiries, communicate with us, use our services, or otherwise interact with our business.Business Name: Kartik Groups
Business Type: Proprietorship
Business Category: Real EstateBusiness/Correspondence Address:
KARTIK ENTERPRISES,
House No. 1, Near Marathi School,
Sinnar Road, Jaygaon, Sinnar,
Nashik, Maharashtra – 422102, India.Email: santoshdighole23@gmail.com
Phone: +91 9970957653This Privacy Policy explains how we collect, use, store, disclose, protect, and otherwise process information obtained through our Website and Services.This Policy applies to information collected through:Our Website;Property enquiry forms;Contact forms;Telephone communications;Email;WhatsApp Business;RCS Business Messaging;Online advertising and lead-generation campaigns;Customer interactions;Service agreements;Cookies and similar technologies; andOther legitimate business interactions.By using our Website or submitting information to us, you acknowledge this Privacy Policy.

2. Information We CollectDepending on how you interact with Kartik Groups, we may collect the following categories of information.A. User and Contact InformationThis may include:Name;Mobile number;Email address;City or location;Contact preferences;Property requirements;Buyer/seller/tenant status;Preferred property type;Budget range;Preferred location;Appointment information; andOther information voluntarily submitted through forms or communications.B. Property-Related InformationIf you are a property owner, seller, landlord, buyer, tenant, developer, investor, or representative, we may collect information necessary to provide requested services.This may include:Property address or location;Property type;Property size;Property photographs;Property videos;Property specifications;Pricing information;Availability;Project details;Ownership or authorization information where required;RERA-related information where relevant; andOther property information voluntarily provided.We do not request unnecessary sensitive personal information.C. Device and Technical InformationWhen you visit our Website, certain technical information may automatically be collected, such as:IP address;Browser type;Operating system;Device type;Approximate geographic information;Website interaction information;Pages viewed;Referring pages;Date and time of access;Diagnostic information; andSecurity logs.D. Cookies and Similar TechnologiesWe may use cookies, pixels, tags, analytics tools, and similar technologies to operate, secure, measure, and improve our Website.More information is provided in the Cookies section below.E. Communication and Message DataWhere you communicate with Kartik Groups through WhatsApp, RCS, SMS, email, telephone, website chat, or other channels, we may process information associated with those communications.This may include:Telephone number;Message content;Communication timestamps;Delivery status;Enquiry details;Responses;Opt-in records;Opt-out requests;Communication preferences; andRelevant technical information.

3. Purpose of Data CollectionWe may collect and use personal information for legitimate and disclosed purposes, including:Responding to property enquiries;Providing requested real-estate services;Connecting users with relevant property opportunities;Managing buyer, seller, landlord, tenant, or customer enquiries;Scheduling calls or property visits;Providing property information;Sending requested updates;Providing customer support;Managing business relationships;Processing payments;Managing accounts;Improving Website performance;Preventing fraud and abuse;Maintaining security;Measuring marketing campaigns;Maintaining business records;Complying with legal obligations;Managing WhatsApp and RCS communications; andSending promotional communications where appropriate consent or another lawful basis exists.We will not intentionally use personal information for purposes materially incompatible with the purpose disclosed at the time of collection, except where permitted or required by applicable law.

4. Consent for WhatsApp and RCS Data ProcessingWhere Kartik Groups sends communications through WhatsApp or RCS, we may collect and retain evidence of consent or opt-in where required.For WhatsApp communications, the consent mechanism should clearly identify the business and the user’s intention to receive communications. WhatsApp’s current business messaging policy requires businesses to have appropriate opt-in before messaging users and to respect requests to stop or opt out.For RCS communications, we may use consent mechanisms such as:Website checkboxes;Enquiry forms;Click-to-message interactions;Explicit verbal consent where appropriately recorded;Customer service interactions;Other documented consent mechanisms.Users may withdraw consent for promotional communications at any time.For RCS in India, users may generally use STOP or the applicable unsubscribe functionality to opt out of non-essential communications.Withdrawal of marketing consent does not necessarily affect processing required for an existing transaction, legal obligation, security purpose, or service that the user has specifically requested.

5. Legal Basis for ProcessingDepending on the circumstances and applicable law, Kartik Groups may process information based on:Consent;A request made by the individual before entering into a service relationship;Performance of a contract or service;Compliance with legal obligations;Legitimate and lawful business purposes where permitted;Prevention of fraud, abuse, or security incidents;Establishment, exercise, or defense of legal claims; orOther grounds permitted by applicable Indian law.Kartik Groups will apply the legal basis appropriate to the relevant processing activity.The Digital Personal Data Protection Act, 2023 and associated rules have a phased commencement framework. Accordingly, references in this Policy to rights, duties, and obligations under data-protection legislation are subject to the applicable law and the date on which the relevant provisions become effective. The Digital Personal Data Protection Rules, 2025 expressly provide different commencement dates for different provisions.

6. How We Use Collected DataKartik Groups may use information for:Service DeliveryTo respond to enquiries, provide requested property information, manage appointments, and deliver contracted services.CommunicationTo contact users through telephone, email, WhatsApp, RCS, SMS, or other permitted channels.MarketingWhere legally permitted and appropriately consented, we may provide property updates, promotional communications, offers, campaigns, or information about services that may be relevant to the user.Business AdministrationTo manage invoices, records, customer relationships, service requests, complaints, and business operations.SecurityTo detect fraud, abuse, unauthorized access, malicious activity, and security threats.Analytics and ImprovementTo understand Website usage and improve our services, Website functionality, campaigns, and customer experience.

7. Data Retention and DeletionKartik Groups retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including:Providing services;Maintaining business records;Resolving disputes;Preventing fraud;Meeting accounting or tax obligations;Meeting legal or regulatory requirements;Demonstrating consent or communication preferences; andEstablishing or defending legal claims.Retention periods may differ depending on the nature of the information.When information is no longer reasonably required and there is no legal reason to retain it, we may delete, anonymize, or securely dispose of it.A deletion request may not result in immediate deletion where retention is legally required or reasonably necessary for legitimate legal, security, accounting, fraud-prevention, or dispute-resolution purposes.

8. Data Sharing with Third PartiesKartik Groups may share or disclose information with appropriate third parties where necessary to operate our business or provide requested services.These parties may include:Meta / WhatsAppWhere WhatsApp Business or the WhatsApp Business Platform is used, relevant communication information may be processed through Meta’s systems.Google / RCS ProvidersWhere RCS for Business is used, relevant information may be processed through Google, messaging partners, carriers, or related infrastructure.Google’s RCS launch process currently requires accurate public business information and publicly accessible Terms and Privacy Policy links.Telecom OperatorsRCS, SMS, and other communication services may involve participating telecom operators or communication providers.Technology ProvidersWe may use:Website hosting providers;Cloud service providers;CRM systems;Analytics providers;Communication providers;Security providers;Payment processors;Email providers; andOther technical service providers.Professional AdvisorsInformation may be shared with lawyers, accountants, auditors, consultants, or professional advisors where reasonably necessary.Legal and Government AuthoritiesWe may disclose information when required by law, court order, governmental authority, regulatory requirement, or lawful legal process.Business Customers and PartnersWhere necessary to fulfil a user’s property enquiry or requested service, relevant information may be shared with a property owner, developer, seller, landlord, agent, broker, service provider, or other relevant business party.We will seek to limit disclosures to information reasonably necessary for the relevant purpose.

9. Security Measures and EncryptionKartik Groups takes reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse, loss, or destruction.Security measures may include:Access controls;Password protection;Authentication controls;Secure hosting;Restricted administrative access;Data backups;Monitoring and logging;Software and security updates;Vendor controls; andAppropriate organizational procedures.However, no online system can be guaranteed to be completely secure.Users should avoid sending unnecessary confidential information through ordinary email, chat, WhatsApp, RCS, or website forms.Third-party communication platforms have their own security systems and policies.In particular, users should not assume that every RCS communication is end-to-end encrypted simply because it uses RCS.

10. Cookies and Tracking TechnologiesOur Website may use cookies and similar technologies to:Keep the Website functioning;Remember preferences;Measure Website traffic;Understand user interactions;Improve performance;Detect security issues; andMeasure advertising effectiveness.Some cookies may be provided by third-party services.Users may be able to control cookies through browser settings. Disabling certain cookies may affect Website functionality.Where required by applicable law, we will provide appropriate consent mechanisms for non-essential cookies or similar technologies.

11. Data Transfer and StorageKartik Groups may maintain business records and operational activities in India.However, certain third-party service providers, technology providers, communication platforms, cloud providers, analytics services, or other vendors may process or store information outside India.Accordingly, unless expressly stated otherwise in writing, Kartik Groups does not represent that all personal information is stored exclusively on servers located in India.Where cross-border processing occurs, Kartik Groups will seek to use appropriate contractual, technical, and organizational safeguards and comply with applicable legal requirements.

12. User Rights — Access, Correction and DeletionSubject to applicable law and the effective date of relevant statutory provisions, individuals may request:Access to certain personal information;Correction of inaccurate information;Updating of outdated information;Deletion of information where legally permissible;Withdrawal of consent for consent-based processing;Information about certain processing activities; andOpt-out from promotional communications.To make a privacy request, contact:Email: santoshdighole23@gmail.com
Phone: +91 9970957653We may need to verify the identity or authority of the person making a request before acting on it.We may refuse or limit a request where permitted or required by applicable law.

13. Marketing Communications and Opt-OutKartik Groups respects users’ communication preferences.Users may opt out of promotional communications by:Using an unsubscribe link where available;Replying with the applicable opt-out instruction;Using the RCS unsubscribe function;Requesting removal through WhatsApp;Contacting us by email; orContacting us by telephone.For RCS, India uses STOP as the country-specific unsubscribe keyword, and following an unsubscribe request, non-essential promotional communications should stop.For WhatsApp, users may also block or otherwise stop business communications through WhatsApp’s available controls.Opting out of marketing does not necessarily stop essential service-related communications, legal notices, transaction communications, security notifications, or other communications that are permitted or required by law.

14. Policy for ChildrenOur Website and real-estate services are not intended to be directed toward children.We do not knowingly seek to collect unnecessary personal information from children.If a parent or legal guardian believes that a child has submitted personal information to us without appropriate authorization, they may contact us so that we can review and, where appropriate and legally permissible, delete the information.

15. Third-Party Websites and ServicesOur Website may contain links to third-party websites, property portals, social-media platforms, mapping services, payment providers, WhatsApp, Google services, or other external websites.Once you leave our Website, the third party’s privacy policy and terms may apply.Kartik Groups is not responsible for the independent privacy practices, security, content, or policies of third-party services.Users should review third-party privacy policies before submitting information to them.

16. Property Enquiries and Third-Party DisclosureWhen a user submits a property enquiry, certain information may need to be shared with a relevant property owner, developer, seller, landlord, agent, broker, or service provider so that the enquiry can be handled.For example, if a user requests a callback regarding a particular property, we may provide the user’s name and contact details to the relevant party for the purpose of responding to that request.By submitting an enquiry, the user acknowledges that such limited disclosure may be necessary to provide the requested service, subject to applicable law and the information presented at the point of collection.

17. Accuracy of InformationKartik Groups takes reasonable steps to maintain accurate records but relies in part on information supplied by users, property owners, developers, customers, and third parties.If you discover that information associated with you is inaccurate, you may contact us and request correction.Users providing property information are responsible for ensuring that information supplied to Kartik Groups is accurate, lawful, and appropriately authorized.

18. Data Breach and Security IncidentsIf Kartik Groups becomes aware of a personal-data security incident that requires notification under applicable law, we will take appropriate steps in accordance with the applicable legal requirements.Such steps may include:Investigating the incident;Containing the incident;Taking corrective measures;Notifying relevant authorities where required;Notifying affected individuals where legally required; andStrengthening security controls.

19. Changes to This Privacy PolicyKartik Groups may update this Privacy Policy from time to time.Changes may be made due to:Changes in law;Changes in technology;New services;Changes to WhatsApp or RCS requirements;Changes in data-processing practices;Security improvements; orBusiness or operational requirements.The updated version will be published on the Website with a revised “Last Updated” date.Users should periodically review this Privacy Policy.

20. Governing LawThis Privacy Policy is governed by the laws applicable in India.Any dispute relating to this Privacy Policy or the processing of personal information shall, subject to mandatory statutory rights and forums, be subject to the jurisdiction of the competent courts having jurisdiction over Nashik, Maharashtra, India.Nothing in this Privacy Policy is intended to remove or restrict any mandatory privacy or consumer protection right available under applicable law.

21. Contact InformationFor privacy questions, data requests, complaints, consent withdrawal, correction requests, deletion requests, or communication preferences, contact:Kartik Groups
Business Type: Proprietorship
Business Category: Real Estate
Email: santoshdighole23@gmail.com
Phone: +919970957653 Business/Correspondence Address:
KARTIK ENTERPRISES,
House No. 1, Near Marathi School,
Sinnar Road, Jaygaon, Sinnar,
Nashik, Maharashtra – 422102, India.

22. Privacy ComplaintsIf you have a concern regarding the processing of your personal information, you may first contact Kartik Groups using the contact details above.We will review the complaint and take reasonable steps to address it in accordance with applicable law.Where applicable law provides a right to approach a regulatory authority, adjudicating body, or other competent authority, you may exercise that right.END OF PRIVACY POLICY